At Sultan Mehmed Hammam, we value your privacy and are dedicated to protecting your personal information in accordance with Turkish traditions of hospitality and discretion. This policy outlines our practices regarding your personal data when you visit our hammam or use our services.

1. Information Collection

We collect the following information to serve you better:

• Personal Details: Your name, contact information, and reservation preferences

• Service Records: Treatment selections and therapist notes (with your consent)

• Device Information: Browser type and IP address for website visitors

• Payment Details: Securely processed through certified payment gateways

2. Purpose of Data Processing

Your information helps us to:

• Provide authentic Ottoman-style hammam experiences

• Customize treatments according to your preferences

• Process reservations and gift certificate purchases

• Improve our services through customer feedback

3. Data Protection Measures

We implement:

• Secure servers with 256-bit encryption

• Restricted physical access to client records

• Regular staff training on data privacy

• Compliance with KVKK (Turkish Data Protection Law)

4. Special Spa Provisions

For your comfort and safety:

• Health information is collected only when necessary for treatments

• Therapist notes are anonymized for training purposes

• You may request complete erasure of service records

5. Your Rights Under KVKK

As our valued guest, you may:

• Access your personal data anytime

• Request correction of inaccurate information

• Object to processing of non-essential data

• Withdraw previously given consents

6. Contact Our Data Protection Officer

For privacy inquiries or to exercise your rights:

Address: Vezneciler, Kemal Paşa, Şehzadebaşı Cd. No:15A Kat -1, 34134 Fatih/İstanbul
Phone: 0530 124 62 70
Email: info@sultanmehmedhammam.com
Website: sultanmehmedhammam.com